All customers who have eligibility are welcome to go to the MyACCESS website to set up their account to view your client account balance, transactions, one-time deposits, and set up auto deposits.
To obtain your initial log on password please contact us and an ACCESS representative will be happy to assist you. The first time you log on you will be prompted to verify an email and set a unique password.
Book, Cancel, Monitor Trips
Once you have verified your email and set a unique password you can book standard trips 24 hours a day, one to three days in advanced, and trip for the following day must be completed before 5 pm the day before. It is your responsibility to accurately book and self-verify all trips. We recommend checking all trips the day before and make adjustments if necessary.
Trips booked online follow the same paratransit policies and procedures.
If you book a future trip incorrectly you may cancel and rebook the trip, but to rebook a trip for the same day you will need to call in and a premium service charge will apply. You can cancel trips two hours before the start of your pickup window and begin monitor your vehicles estimate arrival time 30 minutes before.
All customers who have eligibility are welcome to go to the MyACCESS website to set up their account to view your client account balance, transactions, one-time deposits, and set up auto deposits.
To obtain your initial log on password please contact us and an ACCESS representative will be happy to assist you. The first time you log on you will be prompted to verify an email and set a unique password.
Book, Cancel, Monitor Trips
Once you have verified your email and set a unique password you can book standard trips 24 hours a day, one to three days in advanced, and trip for the following day must be completed before 5 pm the day before. It is your responsibility to accurately book and self-verify all trips. We recommend checking all trips the day before and make adjustments if necessary.
Trips booked online follow the same paratransit policies and procedures.
If you book a future trip incorrectly you may cancel and rebook the trip, but to rebook a trip for the same day you will need to call in and a premium service charge will apply. You can cancel trips two hours before the start of your pickup window and begin monitor your vehicles estimate arrival time 30 minutes before.