light-rail
Blue Line
Reasonable Accommodation
VTA accommodates passengers with disabilities using bus and light rail services by making reasonable modifications to operating policies, practices and procedures upon request in accordance with the United States Department of Transportation’s Final Rule to 49 CFR Part 27 and 49 CFR Part 37.
Reasonable modifications may include:
- Helping passengers insert money into fare boxes
- Allowing passengers to eat, drink or take medicine aboard a transit vehicle to avoid a medical problem
- Permitting passengers to board separately from their mobility devices when the passenger can control the movement of the device
Passengers may request modifications in advance, or at the time they are needed. Passengers are not required to say “Reasonable Modification” when asking for an accommodation.
VTA staff will work with passengers to find an alternative approach to accommodate their accessibility needs, if a request for a policy, practice, or procedural modification cannot be fulfilled.
To request an accommodation, contact VTA Customer Service:
(408) 321-2300
(408) 321-2330 TTY
(800) 894-9908 (outside Santa Clara County)
VTA accommodates passengers with disabilities using bus and light rail services by making reasonable modifications to operating policies, practices and procedures upon request in accordance with the United States Department of Transportation’s Final Rule to 49 CFR Part 27 and 49 CFR Part 37.
Reasonable modifications may include:
- Helping passengers insert money into fare boxes
- Allowing passengers to eat, drink or take medicine aboard a transit vehicle to avoid a medical problem
- Permitting passengers to board separately from their mobility devices when the passenger can control the movement of the device
Passengers may request modifications in advance, or at the time they are needed. Passengers are not required to say “Reasonable Modification” when asking for an accommodation.
VTA staff will work with passengers to find an alternative approach to accommodate their accessibility needs, if a request for a policy, practice, or procedural modification cannot be fulfilled.
To request an accommodation, contact VTA Customer Service:
(408) 321-2300
(408) 321-2330 TTY
(800) 894-9908 (outside Santa Clara County)